Verify Certification
We continue to experience higher than normal call volume, email volume and hold times in our Customer Care Center. Our current hold time is approximately 30 minutes. Our current application review time is 3 weeks from the date of payment, provided all required items have also been submitted.
If you are a member of the public and seeking verification of an individual's ANCC certification, please contact Customer Care Center at customerservice@ana.org.
- All verification of certification requests must be made online through an online account.
- Verifications are available for individuals with a status of certified. You cannot order verification of certification for any certification applications under review
- You must request a verification for each purpose you require.
- Individuals with multiple certifications must order separate verifications for each certification.
- ANCC does not automatically send verification of certification to any boards of nursing.
- Certifications sent to boards of nursing are provided at no cost to individuals.
- You will need the certification number and last name of the certified nurse.
- Payable by Visa, MasterCard, American Express, or Discover.
- For help, contact the Customer Care Center at customerservice@ana.org.
Fees
| Individual | 1st Verification | Subsequent Verifications |
| Initial Certification | Free | $40 |
| Renewed Certification | Free | $40 |
| Institutions | 1st Verification | Subsequent Verifications |
| Initial Certification | $50 | $50 |
| Renewed Certification | $50 | $50 |
Institutional Accounts
Employers and organizations may establish an institutional account and order verifications as needed. Once ordered, verifications may be immediately printed from your desktop. To set up an institutional account for ordering verifications, email customerservice@ana.org.
Troubleshooting
The spelling of the clinician's first and last name must match ANCC records. If clinician's last name contains an apostrophe, please enter a double apostrophe if you are having difficulty locating the record.
Companies/State Boards of Nursing
Ordering an official verification of certification provides primary source validation of certification. ANCC recommends against accepting wall certificate or wallet card photocopies as proof of certification, as these documents can be altered after leaving ANCC.
Please note that certain ANCC certifications require the individual to provide official direct source validation of nursing education at the time of initial application. This is true of all ANCC certifications that require transcripts for eligibility: all nurse practitioner and clinical nurse specialist certifications, as well as informatics, nursing professional development, nurse executive, and nurse executive advanced certifications.
Questions?
Email customerservice@ana.org.
ANCC will not issue refunds for duplicate verification orders/letters. Instead, ANCC will issue a CREDIT (a credit is defined as a free order) that can be applied to future orders*. Requests for credits for duplicate order must be submitted to ANCC within five (5) business days of the order date. Credit(s) can be used by having the institutional account holder contact ANCC via email or phone to request the verification letter. Please be sure to have the clinician's name and ANCC certification number. Should you require additional assistance, please send an email to customerservice@ana.org.
*This only applies to company orders and not individual certified nurse orders.