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Insight 23: Nurses are Human-Centered Designers

5 minFebruary, 12 2026

How Nurses Use Human-Centered Design to Create Better Healthcare Experiences

Nurses sit at the intersection of people, systems, and care, and that perspective makes them powerful designers of better healthcare. In this Insight from Episode 24: Designing With, nurse and service designer Brittany Merkel shares how the core practices of nursing are also the foundations of human-centered design, and why it's important to design with nurses, not for them.

To listen to this Insight clip's full episode, visit the SEE YOU NOW podcast library at APPLE, SPOTIFY, YouTube, or any of your favorite streaming platforms.

About See You Now Podcast

SEE YOU NOW is a podcast that shines a light on the real people changing the status quo in health: from nurses working in labor and delivery, with infectious diseases, and in hospice; to nurse allies in politics, business and tech. Created in collaboration with Johnson & Johnson and the American Nurses Association.

For more nursing innovation resources from ANA, visit https://www.nursingworld.org/practice-policy/innovation/resources.

Have questions or feedback for the SEE YOU NOW team? Future episode ideas? Contact us at hello@seeyounowpodcast.com.

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